Why is my identity verification not working with my driver's license?

Paramvir
Visitor
2 0 0

I'm trying to submit my driver's license as my Identification but it won't work. I've tried like 10 times. Help please. 

Replies 7 (7)

Imogen
Shopify Staff
1799 205 325

Hi there, @Paramvir. Thanks for reaching out to the Community today with your situation here!

 

Do you mind me asking for some additional information so we can lend you a hand:

 

  • Can you let us know the exact steps you're taking to upload the document? Please do not post your document in this thread.
  • Are you getting any type of error when submitting your license?
  • Can you let us know for what purpose you're being asked to submit your license?

Get back to me when you can with answers to these questions. I'll keep my eye out for your reply!

Imogen | Social Care @ Shopify 
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Paramvir
Visitor
2 0 0

I upload try to upload a png of both the front and back side of my driver's license. I click submit and nothing happens. No error message or anything comes up. 

The reason I am submitting my license is because this message comes up on the homepage

 

"You need to submit additional details about your business to continue accepting payments."

Imogen
Shopify Staff
1799 205 325

Hi again, @Paramvir!

 

I did some digging on our end and it looks like we'll need to get you authenticated for this error, so your documents can get submitted to the correct team. 

 

Please, use this link here to reach out to the Live Team and let them know about your situation. They'll be able to get in contact with our Verification Team, and they'll be able to help you get the documents submitted as needed, and help get this resolved.


Are you a new merchant to Shopify, @Paramvir? I'd love to know more about your business. What sort of products are you looking to start selling?

Imogen | Social Care @ Shopify 
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charlysalvajr
Visitor
1 0 0

Hello, I am having the same issue. Can you guys help me 

Imogen
Shopify Staff
1799 205 325

Hi there, @charlysalvajr. Thanks for taking the time to reach out to us on this thread here! My name is Imogen. It's good to speak with you!

 

Are you able to provide me with some additional context around the specific issue you're experiencing? Are you unable to upload a document? Is the team not accepting a document you're submitting? Are you getting any specific error messages when attempting an upload of a document?

 

Please, follow up with me here when you have the chance to do so, and we'll keep troubleshooting together so you can get your documents uploaded successfully. Hope to hear from you soon!

Imogen | Social Care @ Shopify 
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TikiTide
Visitor
1 0 0

I am also having the same issue. I upload try to upload a png of both the front and back side of my driver's license. I click submit and it just spins for a couple seconds then nothing happens. No error message or anything comes up. 

The reason I am submitting my license is because this message comes up on the homepage

 

"You need to submit additional details about your business to continue accepting payments."

Imogen
Shopify Staff
1799 205 325

Hey there, @TikiTide! Thank you for taking the time to follow up on this thread here!

 

Thanks for letting us know some specific details about how this upload is failing for you. If possible, please try to use a different browser to upload these documents, and see if that resolves the issue. If it doesn't, then we'll want you to get in touch with our Authenticated Support Team so they can assist you with uploading these documents as needed. You'll want to use this link to access our Help Center. From there, let our AI Assistant know that you're looking for help uploading documents related to Shopify Payments verification, and the AI will provide you with prompts to get connected with a Support Advisor who can assist you in more detail!

Imogen | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog