Why is my image banner not showing on my website?

[ilovedogs]

Help please, on my editing screen the image banner from a template is viewed perfectly fine but then when I go to the actual website itself, the image does not appear at all and the only thing you can see is everything but the image banner. Please do help me because I am new to Shopify.  Thanks!

[Hardik29418]

Hello, @ilovedogs 

I will need to analyze your website and then Can provide you with a solution here.
Would you please share your website URL, and if your website is password protected then also provide the password.

[ilovedogs]

Sure! Here's the website's URL: https://snackershaven.myshopify.com/

It's not password protected but here's an image of what I see on my end (editing website), Thanks!

  

[Hardik29418]

@ilovedogs  Somehow, I am not able to find the solution for it. The HTML element for the image is not loading. So I can not provide any solution.

[ilovedogs]

Oh, it's alright but I honestly must really thank you for trying to help.

Thank you 😊