Why is my new domain still showing SSL pending?

[JoshMoore]

I’m having a problem with my new domain I bought with Shopify for my new store. I have waited a while, but nothing has changed. I’ve researched the problem and the only thing I changed in the DNS settings was the Shopify ip address at the end from .70 to .65. But it still says SSL pending. Someone please help and here is the url.

amazingclothingformen.com

[samueltoys]

Hey JoshMoore, 

If your Shopify domain isn't updating, try this:
Ensure you saved your DNS settings.
Wait up to 48 hours; changes take time.
Verify your SSL settings with Shopify
Contact Shopify Support if it persists.

Give it time, and it should resolve. 😊🌐

[Emily]

Hi, @JoshMoore.

Thank you for reaching out! 

I was able to check your domains DNS settings and it is all set up correctly. What issue are you experiencing on your end? 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

[JoshMoore]

Hi Emily, thank you for your help. This is my first store so it doesn’t look that great. I’m trying dropshipping and I’m selling men’s clothing. The problem is that my store looks like the first image which is normal, but when I view it or look it up on another device it looks like the second image which looks all glitchy and weird. Thanks again for the help.

[JoshMoore]

SSL pending is gone! Something must have worked. Thank you so much for your help!

[Emily]

Hi, @JoshMoore.

Thank you for reply and sharing those screenshots!

I'm happy the SSL pending has been removed. Did that fix your site? or are you still seeing that bottom image when on a different device? 

Talk soon,

[JoshMoore]

Yes it did fix the site.

[Pedhdiyadharmi]

Hey JoshMoore, 

If your Shopify domain isn't updating, try this:

web sites name of :

Ensure you saved your DNS settings.
Wait up to 48 hours; changes take time.
Verify your SSL settings with Shopify
Contact Shopify Support if it persists.

Give it time, and it should resolve. 😊🌐

[JacobKarasch]

Is there a guide somewhere to what your DNS and SSL settings should be?

[orca1]

Hey Emily, 

My domain ( orcabrick.com ) also shows SSL pending after 48 hours. Could you please help me with this?
Thanks!

[Sophia]

Hey, there! 

I checked your domain using whatsmydns.net, and it appears to be missing the CNAME record for Shopify. If you purchased this domain from a third-party registrar, please ensure that you have the correct DNS settings by following this guide: Connect your third-party domain to Shopify manually.

[orca1]

Thanks Sophia. I have double checked that my DNS is configured as described in Shopify guide. Also checked that the www. subdomain does has CNAME: https://www.whatsmydns.net/#CNAME/www.orcabrick.com
With some research, I believe no CNAME should point to root domain, e.g: https://www.whatsmydns.net/#CNAME/shopify.com
Can you please help me having another look at why the SSL could be pending?
Thanks!

[Greta]

Thank you for checking that, @orca1!

It appears we’ll need to access your account in order to investigate this issue further. While we’re not able to provide account-specific support via the Community at this time, we’d be happy to continue assisting you through our Help Center. You can follow these steps to get in touch:

1. 1. Head over to the Help Center.
2. Enter the details of your question into the chat assistant.
3. Wait for the chat assistant's response and click I still need help.
4. Follow the prompts to be connected with a Support Advisor.

From there we can check the domain on our end and see what the issue might be. Please let me know if you have any other questions! 

[JacobKarasch]

Hey @Emily 

Could you check my store as well? My domain transfer from squarespace completed about a week ago, but I'm still getting SSL pending. The domain is dontropico.com 

TIA!

[Emily]

Hi, @JacobKarasch.

Thank you for reaching out and provding your domain name. 

I checked your DNS settings and everything looks right on my end, however, the store is showing up kinda odd on my end when I search it on the web. Is this happening to you as well? 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

[JacobKarasch]

Thanks for checking! On my end it is showing similar to JoshMoore's screenshot above - I think it is only loading some of the basic components (that is, if I can get it to load with the security flags). See screenshot below. The "www.dontropico.com" doesn't load at all.

We are pre-launch, but Don Tropico will sell nautical/tiki home decor that we create and curate.

[Emily]

Hi, @JacobKarasch.

Thank you for sharing those images and information. Very cool products!

Could you share with me a screenshot of the page in your admin that show SSL pending? 

Please let me know if you have further questions!

[JacobKarasch]

This is where I see SSL pending

[Emily]

Hi, @JacobKarasch.

Thank you for sending that! 

I just tested it on my end and it seems that dontropico.com is working now! Please test this on your end to double check.

Thank you!

[JacobKarasch]

Hey! It's working now. Not sure if you changed anything, but thanks regardless! Have a good weekend.

[Emily]

Hi, @JacobKarasch.

Thank you for letting me know! Glad it is working for you now. 

Best of luck with your business, 

[DoctorDahlia]

I am experiencing the same issue with "SSL Pending" and inscrutable hieroglyphics on the main page. The SSL message has been up for more than 48 hours now. The urrl is dahliadoctor.com. Any suggestions? Thank you (P.S. I have screenshots to share but only allowable formats are mp4 and csv. Whassup with that?)

[JasonMarsh]

Looks to be a bit of a recurring theme. My site also has SSL Pending and has been for over 48 hours. I did some searching in the Shopify help. I attempted to add a couple of CAA DNS records to allow the Cert issuer authority to grant the certificate, but this hasn't solved the issue. 

Will you please provide guidance on next steps?

[Pawsitivesmart]

Hello everyone!
I have the same issue with my store pawsitivesmart.com, pet supplies. I’m still setting my store up. Could you please help. 

[Emily]

Hi, @Pawsitivesmart.

Thank you for reaching out! 

Did you transfer your domain to Shopify from a third-party hosting site? When I search your store it is coming up as it should on my end. What issue are you having? 

Please let me know if you have any further questions! 

Talk soon, 

[Milan72]

Hello Emily,
I'm having the same problem with a third party domain link, the domain has been waiting for SSL for 3 days.
www.plastery.store

Thank you for your help.
Milan

[augustchabert]

Hey Emily. Can you help me? ive had this problem for a week now. i got told that the SSL pending would take up to 48 hours, and its about a week now. Thanks

[Matthowdy]

Hello,
My store looks exactly like the other stores above and the SSL pending is still showing in the settings. Could you take a look at it, please?
www.micarino.es

[Emily]

Hi, @Matthowdy.

Thank you for reaching out! 

I checked your domain DNS settings and everything is showing as it should. I also checked the website and it seems to be working perfectly on my end. Could you please try and test this again? 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon,