Why is my newly purchased domain not appearing on my website?

[braydenxl]

I recently purchased a domain through shopify and i received the confirmation email and it appears in my billing history on shopify. all of that but it will not appear on my website and i purchased it 4 days ago. i’ve seen a lot of people have had this problem can someone PLEASE help me 

[Blair]

Hi @braydenxl,

Thank you for reaching out to the Community! I'm happy to provide some assistance with your domain, to ensure this gets resolved. To gather a bit more information, could you please share your domain name with me?

If the domain was successfully purchased through Shopify, then it can take up to 48 hours for the domain to begin working. If more than 48 hours have passed, I'd encourage you to confirm that the domain has been verified. We have a great Buying a Domain Through Shopify document that touches on this process in further detail.

It outlines however, that you can verify your domain by:

• Checking your account email for several emails from Shopfy
• Review the Confirming Your Purchase email
• Review and verify Your Email address email
• Review the Manage How Your Data is Shared email

If after attempting all of the steps outlined above, the issue persists, please feel free to connect with us directly. This will allow for our support team to take a closer look as we don't have access to any account information through the Community.

The connect with us, you can: 

• Head over to our Help Center.

• Enter into the chat box Contact Support.

• Log into your shop.

• Select one of the available support options.

Please let me know if you have any other concerns. 

[braydenxl]

the domain i purchased is utopia444.com and i purchased it 6 days ago on october 10 and it still has not appeared on my website and even after trying the provided steps in your response it will not appear 

[Blair]

Hi @braydenxl,

Thank you for the prompt response and sharing your domain! 

While I was able to confirm that the domain is correctly pointing to Shopify, I'd encourage you to connect with us directly. This will allow our support team to take a closer look as we don't have access to any account information through the Community. They will be able to determine why the domain isn't directing customers to your shop and get resolved as quickly as possible.  

The connect with us, you can: 

• Head over to our Help Center.

• Enter into the chat box Contact Support.

• Log into your shop.

• Select one of the available support options.

Please let me know if you have any troubles with those steps!