Why is my newly registered Shopify account inactive?

[Esi17]

Hello,

I’ve just registered an account 1 day ago, i’ve subscribed for the basic plan, but after the payment the account is not working anymore (inactive).

I’ve tried to reach you out 2 times via chat and I’ve got the same response.. someone will contact me shortly via email but my inbox is empty.

I want to know if shopify suits my needs or not, but i’ve already ran into an issue that blocked my access at the first glance. This won’t be a problem if the downtime is not that long and i’m trying to figure out how can I speed up this process in case i’m on a production situation.

Thank you,

Stefan

[Blair]

Hi @Esi17,

Thank you for reaching out to the Community. I'm happy to provide some assistance with your shop, as I can completely understand the impact.

When it comes to account specific inquiries like this one, you will want to connect with us directly. This will allow our advisor team to investigate further and provide the best steps to help get the issue resolved as quickly as possible. 

If more than 3 business days have passed since you last connected with us and haven't received an update, please feel free to follow up by heading over to our Contact Page. Our advisor team will be able to provide an update as we're unable to access account specific information through the Community at this time.

Please let me know if you have any other questions or concerns.