Why is my online store not fully loading on Chromebook?

WaniP
Visitor
1 0 0

Hi all, i'm experiencing an issue where my Shopify store doesn't load fully on my Chromebook. This is specific to one particular webshop, and I'm unsure of the root cause. My Chromebook is set to update automatically. Any insights or suggestions on what might be causing this issue would be greatly appreciated. Thank you in advance!

Reply 1 (1)

Blair
Shopify Staff
1929 256 228

Hi @WaniP,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved. To confirm I'm fully understanding, does the issue persists when accessing the site from another device like your cell phone?

 

If not, then this would indicate that it's likely related to a local issue. Due to this, I'd encourage you to attempt some additional troubleshooting steps to see if this helps to resolve: 

 

  • Ensure that all the browser's cookie preferences are not set to 'Block All Cookies'. 
  • Access the shop in an Incognito Tab. 
  • Try accessing the shop from Another Browser (i.e Chrome or Firefox with cookies not blocked).
  • Try Another Device. 
  • Try accessing from the Shopify Mobile App. 
  • Try Restarting your device.
  • Make sure your device is Up to date. 

 

If after attempting all of the steps outlined above, the issue persists, please feel free to contact us directly. This will allow our advisor team to take a closer look as we wouldn't have access to any account details through the Community.

 

The connect with us, you can: 

 

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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