Why is my online store not loading properly?

[Clemency_Alice]

Hi my shopify store is no longer working. When I go into it, none of the links and the main image doesn't load at all

[Erin]

Hi, @Clemency_Alice. I'm happy to look into this with you! I just have a few questions to make sure I give you accurate advice for your situation.

• Are you having any trouble loading your Shopify Admin or is it only an issue with your storefront?
• When did this stop working? Did you make any edits to your shop before you noticed this?
• Have you tried to view your website using different browsers and/or devices?

If you're comfortable sharing your store URL I can take a look at what I see when I load your website on my end. That being said, I would also recommend you reach out to our support team here so we can review this with you in more detail. I won't be able to see your account settings or details over the Community Forums, but if you reach out to us through that link, we would be able to see more.

Please let me know if you have any questions!

[Clemency_Alice]

Hi Erin, 

Thanks for offering to look into this for me. 

The website url is :

clemencyalice.co.nz 

I can still get into my admin and make changes to the ShopFront, however the website is no longer loading. I have done work on the backend however I am not sure if this is related. Thank you, I really want this working again. 

Kind Regards,

Clemency 

[Clemency_Alice]

Hello again Erin,

This issue managed to get resolved by a team of Shopify Experts. Thank you for reaching out and offering your help.

Kind Regards,

Clemency