Why is my online store not visible in search results?

[Kaosy]

I tried searching for my store on Spotify  but I got response that my store is unavailable.

I can't also see the store through Google search. Please I will appreciate if my store is made visible to everyone. So I can be able to start busines. I will appreciate a quick response.

[Greta]

Hi, @Kaosy!

Thank you for your post. I recommend checking out this FAQ page with more information on why your store may be unavailable. Possible causes include:

• Selling a restricted product - Shopify Acceptable Use Policy. 

• Possible violation of the Shopify Terms and conditions.

• Your Credit Card may have expired.

If you're still unsure as to why your store is unavailable, you can get in touch with us through the Help Center for further assistance. When it comes to reaching out to our live support line, I'll provide some steps here to make it easier:

1. Head over to this link: Contact Shopify Support · Shopify Help Center
2. Log in (you should be able to do this even if your store is unavailable, but if you're having trouble you can select I don't have an account) 
3. Select the support topic that best suits your inquiry (such as Account or Store settings)
4. Scroll down to where it says Get support and select one of the available support options

Please let me know if you have any other questions and I'd be happy to help!