Why is my online store refusing to connect?

[powercall]

Hi, just now having this issue, I went to take an order from a customer and it said my store link and then myshopify.com refused to connect and would not let me take a CC number and payment. Any idea why this is just now happening?

David

[Luna]

Hey, @powercall. 

Thanks for reaching out in our Community forum. I definitely understand the importance of getting this resolved so that you can continue to take payments, so let's get to the bottom of this. 

To clarify, is this on your POS System or regular browser? Based on what you've shared so far, it sounds like this may be a browser-specific issue as it is resolved by refreshing the page. Does this persist on another device? If not, I recommend: 

• Clearing your cache and cookies on your browser. After this, completely restart the browser to view your collection page again. 
• It is also important to ensure that you do not have any firewalls or pop-up blockers enabled on the device.

If this doesn’t solve the problem, it is possible that there is something else going on. Can you please share a screenshot with me of the error that you see if clearing your cache doesn't do the trick?

Talk soon, 

[Luna]

Hey, @powercall.

Just checking in! I want to ensure that you receive all the support you may need to get this issue resolved. Please don't hesitate to let me know if you still require assistance.

Warmly, 

[powercall]

Thanks, seems to be working now. Thank you.

[Luna]

Hey, @powercall.

Happy to hear that! Don't hesitate to let me know if there's anything else I can do to help.

Best, 

[sagar_at_avyya]

Same problem here! Cleared cache etc. But can't get to get through... In JS console it says 

frame because it set 'X-Frame-Options' to 'deny'.

On a Ruby on Rails App