Why is my online store suddenly locked?

[tzhu]

Can anyone help with this? The page says:

What happened?

This store is unavailable:

What can I do?

• Press the back button on your browser.
• Return to your admin dashboard.

Request ID: 7746533d-939b-4d3f-97c9-4d4bd387ed87

[Blair · Accepted solution]

Hi @tzhu,

Thank you for reaching out to the Community. I'm happy to provide some assistance with your shop, as I can completely understand the impact. 

With this kind of issue, it's recommended to Contact Support directly to be in touch with our advisor team. This will allow us to investigate further and provide the best steps to help getting the issue resolved as quickly as possible. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback.

Please visit our Contact Page and log in to your account to create a support request.

As this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic.

[MDPotter]

What happens when you contact support, and you haven't heard from anyone for almost a week?!? My site has been locked and our POS app has been locked for 5 days now! I chatted with someone from support, and have responded to the email (ticket) every day without any response.  

My ticket number: 33090597