Why is my online store suddenly unavailable?

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Why is my online store suddenly unavailable?

karisawright
Visitor
1 0 0

Hello! 
I started moving product to my Shopify store yesterday. I came back today to continue working and when I click on my store it says currently unavailable. It doesn’t say trial ended or give me the option to purchase anything when I click on it, it just redirects me to the currently unavailable page. 
PLEASE HELP 

Accepted Solution (1)

Blair
Shopify Staff
2067 273 252

This is an accepted solution.

Hi @karisawright,

 

Thank you for reaching out to the Community. I'm happy to provide some assistance with your shop, as I can completely understand the impact.

 

When it comes to account specific inquiries like this one, it's recommended that you Contact Support directly. This will put you in touch with our advisor team, where we will be able to investigate further and provide the best steps to get the issue resolved as quickly as possible. 

 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback.

 

Please visit our Contact Page and log in to your account to create a support request.

 

As this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic.

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Blair
Shopify Staff
2067 273 252

This is an accepted solution.

Hi @karisawright,

 

Thank you for reaching out to the Community. I'm happy to provide some assistance with your shop, as I can completely understand the impact.

 

When it comes to account specific inquiries like this one, it's recommended that you Contact Support directly. This will put you in touch with our advisor team, where we will be able to investigate further and provide the best steps to get the issue resolved as quickly as possible. 

 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback.

 

Please visit our Contact Page and log in to your account to create a support request.

 

As this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic.

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog