Why is my Pagefly contact form showing an error?

[buchanan215]

Hi there.

Hi built my contact form using Pagefly but I get an error whenever I try to test it.

https://mauinow.com.au/pages/contact

If anybody has any idea why, please let me know!

Thank you 😄

[GemPages]

Hello @buchanan215

I've checked your contact form working normal

You can re-check with new browser or incognito tab

Kind & Best regards, 
GemPages Support Team

[buchanan215]

thank you for checking.

I haven't been able to get a successful message on any browser, even on a different computer.

Also, the mail doesn't actually get delivered to my inbox (or junk)

[Victoria]

Hi, @buchanan215.

Thanks for reaching out to the Shopify Community!

Could you share a screenshot of the error message you receive when testing the contact form? Could you also advise if customers are able to replicate the same error message?

As per the screenshot below, I was unable to replicate any error message on my end when completing the contact form.

In your last message, you mentioned that the email does not route to your inbox or junk mail. To gather more insight here, do you receive the following emails/notifications:

• CSV exports(staff member that initiated an CSV export)
• New order notifications (Settings > Notifications > Staff order notifications)
• Payout notifications (store contact email/account owner)
• Staff account-related emails
  

In the meantime, are you able to send yourself a test notification to see if you receive it and if it goes to your inbox?

[buchanan215]

Hi Victoria,

Apologies for the slow reply. Yes, I receive order notifications just fine.

I've tried the form on several browsers and still get an error each time.

[PageFly-Victor]

Hi @buchanan215 

This is Victor from PageFly - Shopify Page Builder App.

In that case, you should check the email settings in your store or contact Shopify to get needed support as they manage data issues. We only support form submission and it is working fine.

Best regards,

Victor | PageFly

[buchanan215 · Accepted solution]

Embarrassingly. We've found the problem.

I used a 'Customer Form' and not a 'Contact Form' so the information was being sent to my Customers list in Shopify admin.

This explains why I was getting error submissions, whilst the people helping me were getting success messages. My email had already been added to the list.

Thanks to everyone who helped.