Why is my payment collection for manual orders refusing to connect?

[lulani_faucet]

We're having an issue with collecting payment for manual orders. We create manual orders for some of our customers within Shopify but this is the first time we've seen this type of error occur. Once all of the order details are entered, we typically click on the "Collect Payment" button to enter our customer's credit card details. We're receiving the below "refused to connect" error, though.

Does anyone know what may have caused this and how we can resolve things?

[Shay · Accepted solution]

Hi @lulani_faucet 

This is a temporary issue that our technical team is actively investigating. In the interim we have heard some reports that merchants are able to use the mobile Shopify app to issue the draft orders through. 

Our team should have this resolved soon. 

[joideas4]

Hi, this problem is still on going.  I have two shopify stores it happened to one yesterday and another today,

[Shay]

Hi @joideas4 

I can confirm that on our end the original issue shared above has been resolved. If you are still experiencing this issue please do a full browser cache and cookie clear on your device, and if you are using the Shopify app on a smartphone or tablet, please uninstall and reinstall the app to test once again. 

If that doesn't resolve this for you then definitely report this to our live support so that our technical team can review your account and troubleshoot this with you. To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account, search for your issue and use the contact support options at the bottom of the search results to get help.

[mdahl]

I am having this issue when setting up GA pixels. Please advise

[WG_Products]

I'm having the same issue with the Google app trying to update my analytics.

[a_singhal034]

Hey Shay

I am facing the same issue while testing my app locally and its now happening a lot.
Adding image of the issue as well

 

[Shay]

Hi @a_singhal034 

Thank you for the screenshot. Please reach out to Partner Support through your partner dash to report this issue. They will be happy to investigate this and bring it to the appropriate teams. 

[Janella1]

I've worked around this issue by sending myself the invoice and making payment through the front end like a customer would. 

But is annoying to get this message often, hopefully, Shopify finds a solution to this bug soon. 

[Shay]

Hi @Janella1 

This should not be an issue still for merchants unless you have otherwise been told by our technical team. If you haven't been in contact with our technical support, please reach out through our live support channels (linked in message above) to report any issues you are experiencing. If you can provide screenshots or examples of the issue, that will definitely help us in tracking this down and getting it resolved. 

[RossJ]

Hi Im facing the same issue at the moment an d cannot take payment for all my manual orders, any suggestions?

[Shay]

Hi @RossJ 

Please reach out to our authenticated support team to report this issue so we can investigate further. To access our authenticated support, please follow this link: Shopify Help Center, open the AI chat and type "contact support".