Why is my product page only showing up during customization and not in the preview?

Jensscc
New Member
7 0 0

Hello.

 

- Why is both my product page and my featured product not showing up in preview mode, but it is when I'm in "Customize" mode? 

The product page gives a "404 Page Not Found" message and the featured product on my home page is the standard example instead of my product.

 

Replies 6 (6)

Uhrick
Shopify Partner
431 68 93

I'm not sure if I got what you mean correctly, but, juding from what you said, there is a chance that the proper template is not applied in the products. 

 

Uhrick_0-1699037668653.png

 

Go to one of your product's page in the admin, and see if this option matches the name you see for the template in your customizer

Shopify Developer
Hire me for theme customizations at ricardomsilvestre@outlook.com or Upwork
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Jensscc
New Member
7 0 0

Thanks for the reply! The only option I can choose is "Default Product". Is there a way to add my product to that list?

Uhrick
Shopify Partner
431 68 93

If the template is already correct this is weird. Is the product a draft? Or is it active?

Shopify Developer
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Jensscc
New Member
7 0 0

The product is active. I also tried removed and added the "Featured Product" section. It's weird that it shows up fine on the customization stage but doesn't on the preview stage. I also get a "404 page not found" on the product page during the Preview stage but not during the customization stage. 

Uhrick
Shopify Partner
431 68 93

Can you send me a screenshot of your whole customization page? And a link or screenshot from your preview?

Shopify Developer
Hire me for theme customizations at ricardomsilvestre@outlook.com or Upwork
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Jensscc
New Member
7 0 0

The first picture is in the Customization stage.

 

ss.JPG

The picture below is the same exact place but in the preview stage.

ss preview.JPG

The last picture is my product page in the preview stage. This works fine in the customization stage.

ss preview 404.JPG