Why is my SSL certificate not working on Fullbeautywellness.com?

Why is my SSL certificate not working on Fullbeautywellness.com?

FullBeauty
Visitor
2 0 0

https://fullbeautywellness.com - It says SSL expired, please help on what to do

 

SSL.PNG

Replies 3 (3)

Don
Shopify Staff
2787 199 406

Hi there @FullBeauty!

 

Thanks for sharing your query with us here in the Community and thanks also for the specific info on your domain.

 

I took a look at this domain's publicly-available info to see if there's anything obvious that might be affecting this and it looks like there may be an AAAA record present on your domain that could be at play here.

 

Would you be able to check in your domain provider account to see if there is an AAAA record present in your DNS settings and, if so, could you remove that record if at all possible?

 

Let me know how you get on with this, and if the issue persists after this step so we can continue to help out as appropriate!

Don | Social Care @ Shopify 
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FullBeauty
Visitor
2 0 0

There is 4 AAAA record on the DNS and you want me to remove all 4?

Don
Shopify Staff
2787 199 406

Hi again @FullBeauty!

 

Thanks for getting back to me here.

 

Yes, I would go ahead and remove any AAAA records from that domain's DNS records, as it may be relevant to your domain's security certificate provision.

 

After doing so, I would wait about 24-48 hours for the domain record changes to propagate online fully.

 

Let me know how you get on with this and if the cert does not pop up for you there so we can take the next steps as appropriate. 

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog