We're moving the community! Starting July 7, the current community will be read-only for approx. 2 weeks. You can browse content, but posting will be temporarily unavailable. Learn more

Re: SSL Pending more than 48 hours

Why is my SSL still pending after 48 hours?

TheUnavailable
Tourist
18 0 2

Hello, my SSL has been pending for over 48 hours. 

Wondering if my dns records through go daddy are accurate. 

When I put in my domain the website shows all messed up as well.. 


TheUnavailable_0-1705365454898.png

TheUnavailable_1-1705365535497.png

 

 

Reply 1 (1)

Elias
Shopify Staff (Retired)
3076 300 557

Hey, @TheUnavailable.

 

Thanks for reaching out and bringing this to our attention.

 

Based on your screenshot, it does seem that your domain contains both of Shopify's DNS records as indicated on our guide, Connecting a third-party domain to Shopify. However, it's important to note that any changes made to the DNS during those 48 hours may cause the SSL to require another 48 hours to complete the set up. Can you confirm when was the DNS last edited for your domain? 

 

If the SSL is taking more than 48 hours since the DNS was last edited, then it looks like we'll need to access your account in order to re-provision the SSL for your store. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to further assist you through live chats. Please visit the Shopify Help Center and login to your account to create a support request.

 

If you have any other questions on this topic, then don't hesitate to let me know.

 

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog