Re: Store Live View Error

Why is my store pin misplaced in live view and how to fix it?

comfysole
New Member
7 0 0

Does anyone know why my store pin in the live view is in the middle of nowhere, and does anyone know how to fix this? It's been like this for 6 months and I've continuously ignored it. (Image attached)

 

Thank you in advance.

Screen Shot 2023-11-07 at 6.20.48 pm.png

Replies 6 (6)

zaczee
Globetrotter
855 46 42

HI,

 

Can you share your store url

comfysole
New Member
7 0 0

Victoria
Shopify Staff
2274 154 262

Hi, @comfysole.

 

Thanks for reaching out to the Shopify Community.

 

I understand your stores pin within the Live View section of the admin is not displaying accurately. Thank you for sharing a screenshot for better visibility.

 

The issue is that the address is failing verification in Google Maps. When this happens, it typically makes the best guess or more frequently defaults to 0'0' which falls in the middle of the map.

 

In order to resolve this issue, you'll need to check your address and zip code/postal code and verify it with Google Maps. 

 

I hope this helps!

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

comfysole
New Member
7 0 0
Thank you very much for your information. But how do I do this in Google
Maps?
Victoria
Shopify Staff
2274 154 262

Thanks for your reply, @comfysole

 

It looks as though Google Maps Help Community shared the steps here to verify an address in Google Maps.

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Cart_Whisper-AB
Shopify Partner
49 2 10

Hi @comfysole 

 

Did you manage to get this sorted? also, what do you use this information for?

 

We have created an app called Cart Whisper which gives you live insights into what's happening in your store, showing when customers add products to their cart, you can then see the country the customer lives in, the device they are using, and gives you the option to automatically convert the customer's cart to a draft order with a click of a button, it shows you what the customers add to their cart, the country the customer lives in, and much more, so might be helpful to you if this is the info you are looking for.

Cart_WhisperAB_0-1701359822142.png

 

The app does much more than that.

 

Might be a solution for what you need.

 

Feel free to ask should you have any questions.
Ab

Get Cart Whisper | Realtime Cart Insights/Unique Cart ID's App for Shopify
- Was my reply helpful? Give me a 'Like'
- Was your question answered? Mark my Reply as an Accepted Solution