Why is my store still inactive after five days?

[AbdelrahmanO]

My store has been inactive for five days now, I already contacted support each day since then with no solution, I need to know now when it's going to be back, This all happened when I started to pay for my plan.

[Victoria]

Hi, @AbdelrahmanO.

Welcome to the Shopify community. Thanks for sharing your question here.

I understand that your store is currently inactive and you've taken measures to contact support. When reaching out to support, a support ticket would have been created.

I recommend replying directly to your support ticket as that team will be in the best position possible to guide you with the next steps. Please be sure to check your inbox, spam or junk folder for the ticket in question.

Our community forums do not have the tools to authenticate accounts or provide account-specific support. If you have any non-account-specific questions you'd like answered, feel free to share them here.

I hope this helps!