Why is my subdomain not connecting correctly?

[Zentrex]

Hello,

I am getting an error message with my subdomain. I want my shopify store on a subdomain because my root domain is set up as a wordpress site.

I was able to connect this yesterday and it was working fine. Then suddenly it stopped working out of the blue.

I get this error from shopify:

CNAME entered incorrectly

Check that you've entered the required values, and verify your connection again.

CNAME (shop) 

Current value: [Empty]

Required value: shops.myshopify.com 

I have entered my CNAME record correctly because it was working fine before. I tried deleting my CNAME and re-adding it, but it still doesn't work. For some reason Shopify is not reading my CNAME from my domain. Does anyone know how to fix this?

[Zentrex · Accepted solution]

(SOLVED)

Finally after many hours, and endless headaches I found a solution! 

This solution is for those who are hosting their root domain on a different hosting provider, and want to point a subdomain to their shopify store.

1. Go to your domain registrar
2. Open the Domain Manager
3. Click the domain you are working with
4. Enter your DNS management settings (Ask your registrar if you don't know how to do this)
5.  Add New A Record.  Enter the full subdomain name, in my case it was “shop.mydomain.com”. Point it to the IP address for Shopify, which is: 23.227.38.65
6. Add a CNAME record for your desired subdomain. For example: Shop, then point it to shops.myshopify.com
7. Connect your subdomain in your Shopify store settings

This set up should let you use both your subdomain on shopify and keep your root domain working on your main site.

[LauraDallatina]

Hi!

I'm trying to connect my subdomain (shop.esteticalaura.com) to the shopify shop maintaining the root domain on the other server, as well. The provider is Aruba.

I've tried with this solution of yours but in the DNS panel I can't insert the same host record both as A Record and CName; so if i create a shop.esteticalaura.com record with the shopify IP address, I'm not able to create the same record which points to shops.shopify.com in the CName space.

Using just a CName record doesn't work since I get the same error message of the guy above. Neither works creating just the A Record.

So what now?

Thank you in advance for your help!

[TopShotta]

Hey - did you find a solution to this? 

Not working for me either.

[firesidebrewco]

Hello, sorry this doesn't look like the correct solution. 

To be clear, the domain is hosted with Shopify not a third party.

The primary domain - firesidebrew.co - is working fine. But the www prefix subdomain isn't (www.firesidebrew.co gets an error page). 

This should be a www redirect rather than a subdomain - most domain hosts add www redirects automatically so I'm not sure how it should be set up in this instance.

Many thanks,

Rich

[firesidebrewco]

All fixed now!

[_lutfor]

Can you please describe how you fixed the issue. I'm just dying with the issue.

[firesidebrewco]

Hello,

Yes so I followed the steps Shopify suggested here:
https://help.shopify.com/en/manual/domains/managing-domains/add-subdomain

But for some reason it wasn't creating a CNAME record automatically, so I
had to follow these additional steps:
To add a CNAME for your subdomain:
1. In your Shopify admin, open the *Online store* >*Domains* page.
2. Click *Manage* next to the domain that you want to add the www. Subdomain
to.
3. Click *DNS settings* in the top right of the window.
4. Click *Add custom record* > select *CNAME record* from the drop down
menu.
5. Under *Name* enter *www.* and then click *Confirm*.Here is a video that runs
through all the steps of this process.

Hope that helps?!
- Rich

[_lutfor]

Thanks buddy.