Why is my transferred domain still locked on Shopify?

[nametaken]

I'm posting here on the request of a shopify CS agent. The existing chat ticket number is 34549888. 

My shopify bought domain will expire soon, and I transferred it to another domain host. I used the provided Shopify transfer code to move it to the new host, this went successfully. However, just as I moved the domain, I got this email from Shopify: 

"Your domain has been locked to Shopify's domain service. Locking your domain helps prevent fraudulent transfers of your domain to another hosting company."

Now the domain is visible in the transfers list of the new host, but the following message is displayed by the new host: 

"These domains aren’t ready to transfer. You need to unlock them at the current registrar and enter a valid authorization code to finalize the transfer."

My domain is also no longer visible on my admin settings screen on Shopify: 

[Moira]

Hey @nametaken,

Before you transfer a domain to another domain provider, review the following information:

• You need to be the store owner to begin the transfer.
• If you transfer your domain to a platform that doesn't use HTTPS, then for the next 90 days, an error message is displayed in the browser when anyone attempts to visit your domain. Learn more about Shopify's HTTP Strict Transport Security (HSTS) policy and resolving security errors.
• For your domain to be eligible for transfer, you need to wait 60 days after performing the following tasks:
  • purchasing the domain
  • transferring the domain to Shopify
  • changing your contact information

We're unable to look into this further for you via the Community for privacy and security reasons. You're welcome to contact Shopify Support via the Help Center at any time for an update on your ticket. Please visit https://bit.ly/3BANQVf and log in to your account to create a support request.