Why is my updated online store not loading?

[KatlynM88]

To Whom It May Concern,

I have just recently updated my store and when to view it online to make sure everything looked ok and it will not load. I have tried clearing my cache and on a different web browser but it still isn't working. Can you help me to fix the issue please?

[Ollie · Accepted solution]

Hey @KatlynM88.
 
Thanks for reaching out. 
 
Just to gather some additional context, could you share your online store URL for us? Also, are you experiencing any specific error messages when you attempt to navigate to your online store? As this information will allow us to assist you further. 
 
Looking forward to your response.

[Ollie · Accepted solution]

Hey @KatlynM88.
 
Thanks for reaching out. 
 
Just to gather some additional context, could you share your online store URL for us? Also, are you experiencing any specific error messages when you attempt to navigate to your online store? As this information will allow us to assist you further. 
 
Looking forward to your response.

[KatlynM88]

my url is animalisticvisions.com. it is loading now, but i am still unsure what happened in the first place cause there were no errors

[Ollie · Accepted solution]

Hey @KatlynM88.
 
Thanks for the quick response. 
 
When I navigate to your online store using the URL that you have provided, I am able to successfully view the online store. I took a screenshot to show you what I can see from my side: 
 

 
With that being said, could you attempt to clear the cache on your browser and try to load into your online storefront? In some cases, clearing the cache on your browser can fix minor issues that you may experience on the Shopify platform. If the issue persists, I would suggest attempting this action on a separate browser. As for example, if you are using Safari - try this action on Google Chrome. 
 
Let me know if that does the trick.