Why is my W9 form being rejected for my online store?

[Innocents]

Hey so my shopify store was closed because shopify is saying our w9 form is invalid , when all the information is correct but they keep emailing me back and saying our info is wrong.

[Daniel]

Hi there, @Innocents! 

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

In such matters however, please respond directly to your ongoing ticket with our team about this as they are best equipped to handle such issues. They are the ones with access to your account information so responding to your ongoing thread is best as we do not have any account-specific information here in the Community. 

I recommend relaying all your questions and need for clarification to our internal team as they are the ones directly handling this matter.