Re: Website is down in need of help!!

Why is my website down and how can I fix it?

benatra
Visitor
2 0 0

Hi there,

Website is down.  Please help asap.

Thank you.

Replies 2 (2)

Nyshawn
Shopify Partner
91 3 3

I can take a look now. Fixed within the hour guaranteed.
Hire me 

banned

Victoria
Shopify Staff
2261 154 260

Hello, @benatra.

 

Thank you for reaching out and posting your question here in the Shopify Community!

 

I'm sorry to hear you're experiencing issues with your website. Could you kindly share your store URL so we can look into this together?  

 

Could you also advise more information on the following:

 

  • When did you first notice the issue and have you tried logging in?
  • Are there any error messages when navigating to your store?
  • Any email correspondence from our support team? If so, I recommend replying directly to it for further clarification.

 

If you're store is showing the message Store Unavailable, I recommend contacting our support team via the Shopify Help Center. Our team will be able to take a look within your admin and settings to provide you with the appropriate next steps.

 

Please let us know if you have any additional questions or concerns!

Victoria | Shopify 
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