Why is my website home page not loading properly?

Why is my website home page not loading properly?

NinjaRob
Visitor
1 0 0

Website home page not loading at all and other tabs not working as of yesterday morning. Some of the pages load but very slow now on image loading. It was all working perfectly until yesterday morning and hasn’t been right since Help please.

;-(

Rob Bascue
Replies 2 (2)

Mac
Shopify Staff
1702 178 295

Hi, @NinjaRob!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

 

I understand that you're having a few issues with your storefront. Have you made any changes to your store recently that could have caused this? It's also possible that your storefront was experiencing intermittent issues in certain sections to intermittently not load on Shopify Storefronts and apps. This issue has since been resolved and all systems are operational. You can also stay up to date by viewing the Shopify Status page in future.

 

If the issue still persists in the following days, we’ll need to access your account in order to gather more information. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request. 

 

Let me know how that goes!

Mac | Social Care @ Shopify 
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Ishan_Makkar
Shopify Partner
115 7 8

@NinjaRob can you share the website URL so we can check ? 

Shopify Expert Since 2012
Sr. Web Solution Manager at MakkPress Technologies
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