Why is my website's back-end so slow and how can I fix it?

[vapidlacquer]

I have been going on a couple of months now where the back end of the site is super slow and appears to be getting worse. I have tried using different web browsers, as well as different computers and Macs.  The only device that appears to work normal is on the iPhone app, but it is not feasible to use the app when updating the entirety of our catalog.  Please help!

[Greta]

Hi, @vapidlacquer!

Thank you for your post, and I'm so sorry to hear you've been having trouble with your Shopify admin. 

Have you been in touch with our live support team about this? If you get in touch through the Help Center, our technical team can investigate the back end of your account and try to figure out what the issue is. We're available 24/7 via live chat, email, and callback, and when it comes to reaching out to our live support line, I'll provide some steps here to make it easier.

1. Head over to this link: Contact Shopify Support · Shopify Help Center
2. Log in (recommended) or Continue without logging in
3. Select the support topic that best suits your inquiry (such as Account or Store settings)
4. Scroll down to where it says Get support and select one of the available support options

You'll then be connected with a Support Advisor who you can explain your issue to and they'll work with our technical team to get to the bottom of the issue.

Please let me know if you have any more questions!