Why is myshopify.com refusing to connect at checkout?

[benjaminmaze]

When trying to checkout, an error saying "myshopify.com refused to connect" appears. It happens on multiple browsers and devices, and I have also only just recently (within the week) cleared my cache and cookies from Chrome. Urgently need this fixed.

 

[Ollie]

Hey @benjaminmaze.
 
Thanks for reaching out.
 
I appreciate the context that you have shared with us as that is very helpful! Could you let us know which subscription plan the online store is using? You can check which plan the online store is selected by navigating to Settings > Plan. 
 
In order to have the checkout enabled and allow successful purchases, you will need to select a subscription plan. 
 
Looking forward to your response. 

[benjaminmaze]

Hi Ollie, I'm on the Starter plan. I was told when talking to a support agent that the Starter plan does include use of the Buy Button.

[Ollie]

Hey @benjaminmaze.

Thanks for the quick response. 

That is correct, if you are using the Starter plan does include the checkout and does include a Buy Button feature. If you are still experiencing this error message, could you attempt to  clear the cache on your browser and try the action again? In some cases, clearing the cache on your browser can fix minor issues that you may experience with the Shopify platform.

If the issue persists, could you try this using a separate browser? For example, if you are using Safari try this action on Google Chrome. 

Let me know if that does the trick. 

[benjaminmaze]

I have already cleared the cache in the past week. In fact I had another issue prior to this one; clearing the cache and cookies got rid of that, but now I'm experiencing this instead. I have tried this on Safari as well as Chrome, and I have also tried it on another family member's windows device (I'm on a MacBook Pro). The same issue persists.

[Ollie]

Hey @Benjaminmaze.
 
Thanks for the detailed response.
 
I appreciate that you have provided me with the troubleshooting methods that have been attempted - that is definitely odd to hear! It would be best to allow our live support to take a further look into the set up of your online store. Since I cannot authenticate over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. 
 
With that being said, you can get into contact with our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.
 
Once you successfully login - you will be directed to our Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation. 
 
Let me know if you have any questions.