Why is our checkout problem affecting older Safari versions?

[Sb9]

Hi all,

I’ve seen a few posts about this issue.

From what I can gather, it seems to be affecting customers using older versions of Safari on both mobile and desktop.

I’ve contacted support twice who have just informed me to tell the customer to update their device. This is not helpful as most customers don’t reach out when these issues occur. They just bounce instead.

I’ve tried removing GTM code but that didn’t work either.

If Shopify are still working on a solution, perhaps the language on the error page could be updated to advise the customer the issue is present due to their device/software?

the current language “refresh this page or try again in a few minutes” isn’t helpful for an issue that’s been present for over a week now. 

We’ve lost so many sales because of this.

[studio2f]

We're experiencing the same problem.

[Sb9]

Seems to be resolved.

[humbletim]

I had the same issue reported this morning, I guess it is not resolved.