Why is our online store sometimes unresponsive and deemed suspicious?

[Piotr9]

For a long time (several months) our store works sometimes not. Sometimes it works in the morning then stops and works again. I haven't seen such a crap product like this engine yet. Customers complain that our store is detected as suspicious. Apple Pay sometimes doesn't work for customers. No contact with server support. Well, a nightmare. It will indicate that there were no changes in the technical store on our part. The cost of this store is very high and it does not work stably. Please contact someone from shopify. Please leave a reply email to yourself will send additional information. If it's not fixed by the end of the week, we give up. You have 3 days.

[Imogen]

Hi there, @Piotr9. Thank you for reaching out to us in the Shopify Community regarding your shop. We're sorry to hear about the experience you've been having.

We'd love to have the opportunity to assist you with the issues you've described. You seem to have a few moving parts going on here, so I recommend that you reach out to our Live Team. They'll be able to authenticate you and then access your shop in real-time, so they can determine what the causes of these issues may be.

[Piotr9]

I can't log in there. Please understand that we have not changed anything on our part. Your shop only works sometimes. There are problems with the connection to the server, there are problems with certificates. There are only problems and the cost on your part is high. Suddenly it stopped working and it's supposed to start working properly or we're ending our cooperation on Friday.

[Piotr9]

I can't log in there. Please understand that we have not changed anything on our part. Your shop only works sometimes. There are problems with the connection to the server, there are problems with certificates. There are only problems and the cost on your part is high. Suddenly it stopped working and it's supposed to start working properly or we're ending our cooperation on Friday.

[Imogen]

Hey again, @Piotr9. Thanks for following up. Apologies for that previous link not working. You can give this link a try instead to get in touch with our Authenticated Support Team.

We appreciate you letting us know that you haven't changed anything in your store. With the context you've provided, we'd be happy to investigate these issues with your shop alongside you so we can get functionality restored to normal. Please, use that link to reach out to us as soon as you can.