Why is the category option not appearing in my store setup?

[Frankenbunny27]

So I’m trying to set up my store front and I can’t seem to get an option to make a categories. Why is this not appearing?

[Erin]

Hi, @Frankenbunny27. Thank you for posting your question! This definitely shouldn't be happening. Was this working correctly for you before or has the Collection tab always been missing? Have you noticed anything else missing from your Shopify admin?

Since I'm not able to replicate this on my side, and I haven't seen any reports of this missing in admins, it's possible that there is something local going on. That is, something relating to the browser, device or network you're currently using. I recommend trying the following troubleshooting steps to get this working correctly:

• Clear the cache and cookies on your current web browser, then completely restart the browser. You can find more information on clearing your cache and cookies here.
• Ensure you're using a supported, up to date browser. You can find a list of the browsers we support here. This page can help explain how to update your browser as well if you need it.
• Try accessing this page using another web browser. You can also try this in a private or incognito window. When using incognito or private browsing, you'll also want to confirm that any browser extensions or add-ons have also been deactivated, as these can change how webpages look and function.

• Ensure the web browser's cookie settings are enabled.

• Ensure that pop-ups are not being blocked on the web browser.

• Try accessing this page from another device. For example, a different computer, mobile phone, or tablet. If you're trying this on a mobile device, also try using the Shopify Mobile app. This can help rule out device issues.

• Try viewing your Shopify admin using a different internet connection. For example, try switching to a cellular network on a phone, rather than WiFi.

• Ensure there are no firewalls or VPNs enabled on the device or network, as these can also interfere. If using a VPN, try setting it to another location, or switching it off.

If it's still not working after that, I recommend reaching out to our live support team here so we can look into this with you some more. We can't see your account information here over the Shopify Community, but if you request support through the page I shared we would be able to review this with you in more detail.

Please let me know if you have any questions!

[PaulNewton]

Cache troubleshooting - For basic and up plans check for this problem on a different device+browser if issue isn't present on a different device & browser then clear the browser-cache on the original system you were  had the issue on and check again.

Which plan are you on?

Unless it's changed the low cost plans do not have collections.

@Erin  can you confirm this is true for 2023 or if it's in the manual any where?

It's kinda hard to find features by omission in the docs, and the pricing plan page never bothers to have this level of granularity.

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@Emily wrote:

 Are you able to share what plan you are on? If you are on the Shopify starter plan, or lite plan, collections are not a feature of those plans. You will need to select the Shopify basic plan to have access to all of the features and to be able to sell to customers.

Please let me know if you have any questions! I would love to learn more about your business. What type of products will you be selling? 

https://community.shopify.com/c/shopify-discussions/collections-no-longer-appearing/m-p/1651582/high...