Why is the text box missing in my blog post?

[orlypittel]

Hi,
I'm trying to add a blog post, and it looks like there is no option to add the text in the content box.
Any advice?
Thanks,
Orly

 

[Rae]

Hi, @orlypittel! 

This is Rae from Shopify.

Thank you for letting us know that the content box isn't appearing on your end. I'm happy to help investigate this further and track down why this may be happening. 

When situations like this occur, they can sometimes be related to local issues that can be fixed with a few different troubleshooting steps. With this in mind, please give these options a try: 

• Using a supported browser and clearing your browser cache 
• Using Chrome Incognito mode 
• Testing this out on a mobile device using the Shopify mobile app 
• Resetting your internet connection, trying a different wifi connection, or using mobile data instead

Let me know if the content box appears correctly once you've completed the above steps. If not, I can certainly continue lending a hand to make sure we get this resolved.

Talk soon! 

[Rae]

Hi, @orlypittel! 

I wanted to check in with you here and find out if you were able to resolve the troubles you were having with this? 

If you're still experiencing issues with the content box not appearing, please let me know. I'm here to help!