Why is the wrong product variant being added to the cart?

Why is the wrong product variant being added to the cart?

Garybrad
Visitor
3 0 0

as per the title,

 

I have been informed that the incorrect variant is being added to the cart. for example if someone selects a medium blue tshirt, when they go to the cart it has added a small black instead. I am guessing it is reverting to the first available choice in the drop down but im unsure why this is happening. 

 

Also i think it is happening for some but not for others which is odd. 

 

I am using the Venture Original theme and my

Replies 2 (2)

zaczee
Globetrotter
855 46 44

Hi @Garybrad ,

 

Can you share your store url

 

BSS-Commerce
Shopify Partner
3477 464 552

Hi @Garybrad

Can you kindly share your store link (with the password, if any) with us? We will check it and suggest you a solution if possible.

If our suggestions are useful, please let us know by giving it a like, marking it as a solution, or donating here .


B2B Solution & Custom Pricing | Product Labels by BSS


Need help from our expert? Kindly share your request with us via community@bsscommerce.com


BSS Commerce - Full-service eCommerce Agency