Why isn't my abandoned cart updating on my ecommerce site?

[GabrielTamaki]

Hello!

My Shopify is not updating the abandoned carts and that's harming my business.

I have just tested reaching checkout and going through all steps until inserting payment details and my abandoned cart does not appear on the records.

Can someone help me?

www.theaaa.ch

[Emily · Accepted solution]

Hi, @GabrielTamaki.

Thank you for reaching out. 

I'm sorry to hear that you are having trouble with abandoned carts not showing up in your Shopify admin. Here are some steps you can take to troubleshoot this issue:

1. Clear your browser cache and cookies: Sometimes, browser cache and cookies can affect the functioning of your Shopify store. Clearing them will remove any temporary files that may be causing the problem.

2. Check the abandoned cart recovery settings: Review your store's abandoned cart recovery settings and make sure that they are enabled. Go to your Shopify dashboard, click on "Settings" and then click on "Checkout." Scroll down to the "Abandoned checkouts" section, and ensure that the "Automatically send abandoned checkout emails" box is checked.

3. Contact Shopify support: If the above steps don't work, you can contact Shopify support for assistance. They should be able to help you diagnose and fix the issue.

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

[Iftikhar789]

I am Go To Setting and go To Checkout and scroll down but not show anbandoned checkout

Please help me

[hasantuzemen]

There is no such area under settings-payment

[Greta]

Hi, @hasantuzemen!

You can find the section mentioned by Emily in your admin by navigating to Settings > Checkout, as shown here:

Please let me know if you have any other questions!

[PeteLoughlin]

I see no such section

[Imogen]

Hey there, @PeteLoughlin! Thanks for following up on this thread! My name is Imogen. It's good to meet you!

I did a quick check of my own store's 'Settings > Checkout' and was able to find the 'Abandoned Checkout Emails' section by scroll down the page a few times. I recommend doing a quick double-check of the area in 'Settings > Checkout' just to quickly confirm that you cannot indeed see this specific section. It sound be under the 'address collection preferences' section. From there, if you're still unable to find the section, then I recommend reaching out to our Support Team via our Help Center so we can get you authenticated and access your store in real-time to see if we can replicate the absence of this section.

[puglife]

Can confirm that setting hasn’t been there for months. 

[hasantuzemen]

Hello, it still doesn't show up in this area.

[Victoria]

Hi there, @hasantuzemen.

Could you try clearing your cache and cookies, and refreshing your browser? 

[hasantuzemen]

Hello Viktorya, I tried deleting all cookies and it failed. I opened it in an incognito tab and it failed. Attached is the full screen shot.

[Victoria]

We appreciate you trying those troubleshooting options.

Since that did not resolve the issue for you, we recommend getting in touch with our authenticated Support through the Shopify Help Center. Once you have entered your question to the Help Center Assistant, you'll be connected to a live Support Advisor who can safely access your account, and continue assisting you. 

Let us know if you have any questions!