Why isn't my collection description showing on the collection page?

[CakeCompany]

when I add a description to my collection it does not add to the collection page, can anyone help with this?

[StoreSurgeon]

Hi @CakeCompany 

Please share your store url and password if enabled

Thanks

[Victoria]

Hi, @CakeCompany.

Welcome to the Shopify Community!

As @StoreSurgeon has mentioned, it would be best to share your store URL to allow our team to take a closer look at your storefront/collection to further investigate.

In the meantime, could you share more information on the following:

• To confirm, you've followed the steps in our collection layout and appearance resource when adding a description?
• Does the description not display for all collections or specific collections? 
• When clicking into your Shopify admin, Products > Collections and adding the Description, does it allow you to save? Are there any error messages present?
• What theme are you using?
• Could you share a screenshot of the Collection Description?
• Have you tried adding the Collection Description and previewing your store in a fresh Shopify theme?

Once we're able to learn more information on the issue, we can take a closer look and solve this together.

I look forward to your reply!