Why isn't my contact form sending emails on Shopify?

[Scott741]

Hello,

Whenever my contact form is filled out and sent, it doesn't seem to go anywhere. Not even in my spam folder.

I have an email address filled in. I don't see any errors with my email settings. 

Are there settings on Shopifys end that have to be looked at?

[Mac · Accepted solution]

Hi, @Scott741!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to point you in the right direction.

I understand that you are experiencing issues with your contact page. For some context, your contact form sends all submissions to your store's sender email address. You can change your sender email address on the Notifications settings page of your Shopify admin. If you confirmed this and are still having issues, there may be a problem with how the contact form was created. 

If you are using a Shopify supported team, then you can get in touch with our theme support regarding this. We’d be happy to continue assisting you through the available contact methods in our Help Center.  If you see the chat assistant, you can ask to contact support and it'll guide you with your next steps on how to connect with a team member. 

If you are using a third party theme, I suggest reaching out to your theme developer and to learn more about if the contact form was created correctly. Check out our Help Center resource here to learn how to contact your theme developer.

Let me know how that goes!

[Mac · Accepted solution]

Hi, @Scott741!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to point you in the right direction.

I understand that you are experiencing issues with your contact page. For some context, your contact form sends all submissions to your store's sender email address. You can change your sender email address on the Notifications settings page of your Shopify admin. If you confirmed this and are still having issues, there may be a problem with how the contact form was created. 

If you are using a Shopify supported team, then you can get in touch with our theme support regarding this. We’d be happy to continue assisting you through the available contact methods in our Help Center.  If you see the chat assistant, you can ask to contact support and it'll guide you with your next steps on how to connect with a team member. 

If you are using a third party theme, I suggest reaching out to your theme developer and to learn more about if the contact form was created correctly. Check out our Help Center resource here to learn how to contact your theme developer.

Let me know how that goes!

[Scott741]

Hi Mac,

I've reached out to Booster Theme support, they say the email they used in my store worked so it is a Shopify issue.

It might be some email setting that's not correct because everything else seem to be set up correctly. Is it possible to know any errors regarding emails for my store not working on Shopifys side?

I've changed the sender email address and tested it and I get an email, just not from the contact form..

[Scott741 · Accepted solution]

Jay S. from support fixed the problem (thanks again Jay) I guess emails were bouncing so Shopify had to clean some things up on their end.

[Mac]

Hi again, @Scott741!

Thank you very much for sharing this update.

I'm happy to hear that you were able to get in touch with our support team as sort of the issues around your contact form. I will accept the previous responses as solutions for the benefit of others who may run into this thread, 

If you are still in the process of setting up your store, feel free to check out The General Checklist. It's a great tool that will ensure that you have your Shopify store all set up and ready for customers to make purchases on. In other words, having a finished product, that includes having your media, shipping and check out all in working order.

All the best!