Why isn't my discount code functioning correctly?

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Why isn't my discount code functioning correctly?

james_burns220
Shopify Partner
7 1 3

My discount doesn't work even though all the settings are correct and all the products are selected in the store. Even if I create another test discount with just one variant, I can't seem to make it work. Can you help me with this? Thanks

skinmag.myshopify.com_admin_discounts_1098668769395.png

Accepted Solution (1)
james_burns220
Shopify Partner
7 1 3

This is an accepted solution.

Thank you very much Don!

 

Shopify URL: skinmag.myshopify.com

 

And yeah I double checked the requirements and if I'm writing the valid code or not. I have been using the discount codes for some time. Only this one I'm having a problem with.

 

Expected outcome is if the user adds a product in a cart, he/she would get a another product I predefined for free. But that didn't work. I thought it was because the user had to add all the products in the cart but it was debunked since I've tried it with another code with one variant. Didn't work again.

 

Just found the solution while explaining it to you. The free item should also be in the cart. That's why the code wasn't redeemable. We expected it to add the free product to the cart after the coupon was applied. Is there a function like that in shopify coupons? If not we can mark this as solved.

 

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Replies 3 (3)

Don
Shopify Staff
2787 199 402

Hi there @james_burns220!

 

Thanks for outlining your query for us here and thanks in particular for the detailed screenshot, that's great!

 

Would you mind sharing a link to your storefront with us here so I can test this out myself?

 

I'd also ensure you're meeting the requirements set out for that discount (you have likely checked this already) and that you're entering the relevant code at the checkout.

 

I look forward to investigating this with you in greater depth!

Don | Social Care @ Shopify 
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james_burns220
Shopify Partner
7 1 3

This is an accepted solution.

Thank you very much Don!

 

Shopify URL: skinmag.myshopify.com

 

And yeah I double checked the requirements and if I'm writing the valid code or not. I have been using the discount codes for some time. Only this one I'm having a problem with.

 

Expected outcome is if the user adds a product in a cart, he/she would get a another product I predefined for free. But that didn't work. I thought it was because the user had to add all the products in the cart but it was debunked since I've tried it with another code with one variant. Didn't work again.

 

Just found the solution while explaining it to you. The free item should also be in the cart. That's why the code wasn't redeemable. We expected it to add the free product to the cart after the coupon was applied. Is there a function like that in shopify coupons? If not we can mark this as solved.

 

Don
Shopify Staff
2787 199 402

Hi there @james_burns220!

 

Thanks for getting back to me here and for sharing that info and your resolution.

 

I can confirm that your customers would need to manually add the free product in this situation as you suspect.

 

What I can do for you from here is to file a feature request for this functionality, so that our developer team knows this is something our merchants are looking for in the platform in the future.

 

I have added your feedback to this request internally now, so thanks again for reaching out on this topic.  

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog