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Why isn't my Facebook Pixel firing for cart additions or purchases?

Why isn't my Facebook Pixel firing for cart additions or purchases?

nativesnacks
Visitor
3 0 0

Hi, 

I am using the Streamline Theme and having Facebook pixel issues. It has been installed from preferences via the default Shopify Facebook app, wearenativesnacks.com, and is firing for pageviews.

 

Despite all other events being seemingly setup correctly, they are not firing for website visitors when they add to cart/purchase. We're also seeing issues with View Content not firing. It seems like there is something in the website theme that is blocking the events from firing possibly.

 

Is this something anyone can help with?

Reply 1 (1)

Propero
Shopify Partner
897 101 160

@nativesnacks,

Just check that there is no other pixel installed, basically, there should be one connection to Facebook via Facebook app

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