Re: Video not playing on mobile.

Leeloo · ‎10-26-2022

The video at the top of the homepage isn't playing on a mobile. I've viewed in on a few different devices and it doesn't play on any of them. Any ideas?

www.chantallaurahandley.com

ExpertRookie · ‎10-27-2022

Hi @Leeloo ,

I have just check and your video at the top still auto play on my mobile. Please check again

- Was my reply helpful? Please Like and Accept Solution to let me know!
- Want to modify or custom changes on store Hire me.
- Feel free to contact me on expert.rookie.team@gmail.com regarding any help.

Cedcommerce · ‎10-28-2022

Hello @Leeloo,

Based on your query we have checked the issue at our end and it's working fine, also you might face the issue on any specific device, or it may not work on iOS devices.

Let us know if you facing this issue on any specific mobile device or which type of mobile device are you using. For eg - Android or iOS.

Regards,

CedCommerce

CedCommerce || Shopify Expert
- Let us know if our reply is helpful for you. Like it.
- Was your question answered? Mark it as an accepted solution.
- For further discussion contact: Email ID- apps@cedcommerce.com
- Whatsapp:- Join Here

ExpertRookie · ‎10-28-2022

Hi @Leeloo
For some reasone,
the HTML videos do not automatically play on mobile devices. On Safari browser, if devices turn on the Low Power Mode this is the reason the HTML videos do not automatically play on mobile devices.

- Was my reply helpful? Please Like and Accept Solution to let me know!
- Want to modify or custom changes on store Hire me.
- Feel free to contact me on expert.rookie.team@gmail.com regarding any help.

Re: Video not playing on mobile.

Why isn't my homepage video playing on mobile devices?

Community Blog Articles