Why isn't my online store appearing in support chat?

[Tiffany_CorsetC]

Why is my store not showing up when I try to open a support chat? 

[Emily]

Hi, @Tiffany_CorsetC.

Thank you for reaching out. I'm sorry you are experiencing some difficulty contacting our Support Team.

I will need a bit more context before I can dive in and find out what the problem is. Are you logged into your account when you try to contact support? Have you tried on another browser or device? If you could also provide a screenshot of this, that would be super helpful! 

Talk soon, 

[Hilary_Ohm]

I can't seem to contact support or post on this forum. Please help. My store needs to be fixed.

[Emily]

Hi, @Hilary_Ohm,

Thank you for reaching out. 

Are you receiving an error when trying to log into your store? What needs to be fixed? 

Talk soon, 

[Hilary_Ohm]

I did get help finally. Not a happy camper. Shopify should do better than what I just went through. Much better.

[Emily]

Hi, @Hilary_Ohm.

Thank you for letting me know you were able to get some help; that's great. Thank you for your feedback, and I appreciate your patience. 

Take care,