Why isn't my online store preview functioning properly?

Why isn't my online store preview functioning properly?

Steelpower
Visitor
1 0 0

Online store preview didn't work, I just try  Clearing your browser cache. Using a supported browser, or Chrome Incognito mode. Using another device, like a mobile device or another computer. But didn't work.20230928115648.jpg

Reply 1 (1)

Blair
Shopify Staff
2050 267 242

Hi @Steelpower,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with your theme, to ensure this gets resolved. To confirm I'm fully understanding, does this error populate when previewing another theme within the Shopify admin?

 

If you are using a theme from the Shopify Theme Store, I'd encourage you to connect with us directly. This will allow our support team to take a closer look as we wouldn't have access to any account details here on the Community. They will also be able to further steps on how you can proceed, to ensure this gets resolved. 

 

The connect with us, you can: 

 

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

 

Please let me know if you have any other concerns. 

Blair | Shopify 
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