Why isn't my online store recognized by the Parcel Panel Order Tracking app?

[guarddoortech]

i publish my page online (I think I did other people can see it if they search my domain guarddoortech.com) and i want to download an application called parcel panel order tracking but it says "This app isn’t compatible with your store Parcel Panel Order Tracking is only compatible with stores that: Have an online store"

[Blair]

Hi @guarddoortech,

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved. To gather a bit more information, are you able to share the subscription plan that you're currently on?

If you are on the Shopify Basic plan or higher, then I'd encourage you to connect with us directly. This will allow our support team to take a closer look, as we wouldn't have access to any account details through the Community. They will be able to investigate further and determine why you're receiving that error as those subscription plans would include an online sales channel. 

To connect with us, you can:

• Head over to our Help Center.

• Enter into the chat box Contact Support.

• Log into your shop.

• Select one of the available support options.

Please let me know if you have any other questions or concerns.