Why isn't my paid site loading?

[sasimankan]

Hi, I paid to pick a plan today

but my site does not load

what is the problem?

[Blair · Accepted solution]

Hi @sasimankan,

Thank you for reaching out to the Community!  I'm happy to provide some assistance with your shop, as I can completely understand the impact. To confirm I'm fully understanding, your shop became unavailable directly after selecting a subscription plan and making a payment? 

If so, it's recommended to Contact Support directly to be in touch with our advisor team. With this kind of issue, our advisor team will be able to investigate further and provide the best steps to help get the issue resolved as quickly as possible. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback.

Please visit our Contact Page and log in to your account to create a support request.

As this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic.