Why isn't my plan selection going through on my first sign up?

[AngelsBreath]

I can not get my plan to go through, what’s is going on. I am signing up for the first time. 

[Summer]

Hey, @AngelsBreath! Welcome to Shopify Community!

I'd love to help you with your billing concern. I suggest going through some local troubleshooting steps to ensure this isn't caused by any local issue. You can go through the steps below, then try to select a plan after each one to see if any of these resolve the problem.

• Clear the cookies and cache of your browser. After this, completely reboot the browser.
• Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues.
  If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
• Ensure the web browser is up to date on the latest version.
• Try another device, such as another computer or mobile phone.
• Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
• Try the Shopify Mobile app
• Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.

If none of the troubleshooting steps solve the concern, I suggest checking if your payment method is valid as this could be another possible cause. You can go through our billing FAQ on this page.

Now, if you still face the issue after the troubleshooting and after ensuring your payment method is accepted, I'll need to investigate. Could you please tell me what's preventing you from selecting a plan? Are you encountering any error messages? If you could walk me through the issue, it would help me find a solution and get you started on your store quickly. Please share any screenshots and additional context by responding to this post and I'll help you further!