Why isn't my Postscript SMS app sending confirmation codes?

[olivervestlund]

Hi, i have been trying for a very long time now to get the postscript app to work. I have searched all around the internet but with no luck finding anything, thats why I ended up here. I first tried out the opt-in page, but after that didn't work I decided to try the pop ups gathering SMS subscribers. I have enabled the pop up and tested it with both my own and someone else's phone number. After subscribing I am supposed to receive a 4 digit number to confirm my number, but it never shows up. When checking the postscript app, I also see that the popup has gotten interactions and that postscript has sent out the message as I have been charged a couple cents. Why is this happening? why is it not working properly? This was also the problem happening when trying out the opt-in form. Phone number in, but nothing back from postscript, except a few charts charge and 0 subscribers collected. if anyone else has had the same problem, please help me :).

(i have contacted postscript support, but with no luck finding a solution per now).

[milyz]

have you found a solution for this? I'm facing the same problem..

[olivervestlund]

Have not found a solution unfortunately. Currently talking with support. When they tried it with their own phone number it worked just fine somehow… so Its just confusing Why Its not working

[koko777]

any updates on this? I'm having the same problem

[Victoria]

Hi, @koko777.

Thanks for reaching out!

I recommend reaching out to our authenticated support, so we can take a closer look and troubleshoot effectively. You can create a support request via the Shopify Help Center.