Why isn't my reactivated store's domain working?

Why isn't my reactivated store's domain working?

mnealy1
Visitor
1 0 0

I deactivated my store, but now that I have reactivated it, my domain/url is not working. Can someone please help me?

Reply 1 (1)

Andrew
Shopify Staff (Retired)
1746 173 326

Hi @mnealy1

I'd be very happy to help, although I'll need to get a little more context first:

1) When did you deactivate the store, and when did you reactivate it?

2) Is it a Shopify-bought domain or a third-party domain?

3) When you say it is not working, could you explain what you're seeing, please?

If you access your store admin and go to Settings > Domains you will be able to see the status of your domain for more information. Feel free to share any of that here so I can help you better. 

To learn more visit the Shopify Help Center or the Community Blog.