Why isn't our store tracking live visitors correctly?

[VforViktor]

Hi,

We have an issue with tracking as our store doesn't count the live visitors at all.

We are running lots of ads and are having +200 visitors a day. Do you know how we can fix this?

See video here: https://www.loom.com/share/aec58db2b9594de6ab9b78c69904ddfc