Why isn't product sync to TikTok Marketing working properly?

KristinRI
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Hi,

 

Ages ago I tried to sync my Shopify products to TikTok Marketing (I do not want to do the Shop at this time) in order to be able to 'tag'/link to products.  I have a handful of products that were approved, but hundreds that have been sitting in pending status forever.  I contacted TikTok and they want me to manually enter the products which  is not going to work according to their infrastructure.  The sync should work - why isn't it?

 

How do I get my products off pending status and be able to use them in videos?

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