Why isn't the compare at price visible on my website?

[Snikersi]

Hi, so i have set some compare at prices on my website, but they are not visible!

i can see them on customization page but they are missing on actual website.

I use the ride theme.

Thanks in advance

here are the screenshots and my website itself:

www.lamppets.com

[ZestardTech]

Hello there,
Working fine!
Screenshot :- https://prnt.sc/F28ETNd_iAV1

[Snikersi]

Thanks!

i guess there's some error on my side

[GemPages]

Hello @Snikersi 

This new feature from Shopify.

You can follow these steps: 

1.Go to Online Store->Settings

2. Chosse Maked ->Preferences

3. You will then see a setting 'Hide compare-at prices for European Economic Area (EEA) customers' by default this is on, if you disable this your sale prices will work again.

I hope the above is useful to you.

Kind & Best regards,
GemPages Support Team

[campbellmnmlglf]

Hi, I do not see "preferences" when I view market in settings. Is there an update to allow "compare at prices"?

[kuuntj]

Hello, I made on tutorial on how to fix this. Watch it here : How To Solve 'Compare-at Price Not Showing' Problem On Shopify
https://youtu.be/Z66eX-cfCFw