Why isn't the Rise.ai app applying discount automatically at checkout?

[arrowmarketing]

Hello, 

Our Rise.ai app is not working properly, the discount code is not automatically be applied at checkout.  They think it may have something to with the 'cn' in the checkout URL.

https://eastgenshoppe.ca/checkouts/cn/

Can you please assist?

Thank you,

Erika

[Jason · Accepted solution]

If this is related to the app, have you asked their support team first? What did they come back with?

[arrowmarketing]

Hello,

When I reached out to the app (rise.ai), they are having there tech look into but suggested I reach out to shopify support.

"It would also be helpful to check on this with Shopify Support as this is something related to the new Shopify checkout with the 'cn' involve in the checkout URL."

Any insight or direction would be appreciated.

Thank you
Erika



Erika Evans | Programs Team Lead
ARROW MARKETING
T: 519.623.5101 x 210 | TF: 800.565.5101

[cid:image001.jpg@01D9C463.D1F9DD80]

While it suits me to email you now, I do not expect a reply outside of your own normal working hours.
From: Shopify Community Mailer >
Sent: Tuesday, August 1, 2023 2:46 AM
To: Erika Evans >
Subject: Re: Checkout Issue (Shopify Community Subscription Update)


Note: Replying directly via email is not supported, to respond to this notification click Reply, or sign into the Shopify Community<> and respond within the topic<>.

________________________________

Hi arrowmarketing,

Jason (Shopify Expert) posted a new reply in Technical Q&A<> on 08-01-2023 02:45 AM:

________________________________
Re: Checkout Issue<>

If this is related to the app, have you asked their support team first? What did they come back with?

Reply | Accept as Solution<> | Like<>

________________________________

Want to learn the world of Shopify? Find the commerce education you need now at Shopify Academy<>

To control which emails we send you please go to manage your subscription & notification settings<> or unsubscribe<>.
Erika Evans | Programs Team Lead
ARROW MARKETING
T: 519.623.5101 x 210 | TF: 800.565.5101
While it suits me to email you now, I do not expect a reply outside of your own normal working hours.