Why item shows as unavailable in shop pay?

[JodiDominick]

I have had two customer today, unable to complete an order because they couldn't add an item to a cart, even though the inventory showed multiple available.

[Olivia]

Hi, @JodiDominick!

Welcome to Shopify Community.

Thank you for your question. Let's dive right in to ensure your customers can buy your products!

First of all, have you been able to recreate your customers' experience at checkout? I recommend the following troubleshooting steps:

• Add the same product variant to cart
• Use the same shipping region as your customer/s
• Double check your product's shipping profile for fulfillment information
• If you have multiple locations, review inventory at each 

If you find this issue persists despite the above, please share a screenshot reference with me of what you see at checkout along with a screenshot of your product's shipping and location settings. Please be sure to block out any personal information as this is a public space.

I look forward to connecting,