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Hi there, @Asifkhan123.
I can understand this is a difficult position to be in. My advice in this case would be to reply to this email you got and explain the situation you are in. This means you will be in direct contact with the correct team who have access to your accounts details, so they are best placed to answer your queries.
I cannot give a timeline for when or if a reply will come through, so please do keep an eye on your email inbox for this. Thank you.
Ivy | Social Care @ Shopify
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will the payment be released who else can we contact because I provided everything they asked of me and my site still closed not only everything was done legit who else do you contact in these type of situations
was given ownership of a store by a friend to customise and change to my new store then within hours I received an email terminating my store , with a payout pending , I’ve never actually used Shopify but for my first time I doubt I’d be using Shopify after this , apparently it’s a norm they hold your money till you’re tired to fight them and take the money , will be on here giving updates to my story for the Shopify community to see , please don’t listen to any responses by Shopify team to this issue I will come back and drop feedback myself . 26 Feb 2024
Did they respond to you ? Because my account was closed from my family donating me a 6000 from akimbo which is a legit site
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